Privacy Policy – How Velvet Apps Protects Your Data

1. Introduction

This Privacy Policy explains how velvet apps collects, uses, stores and protects the personal data of players who register and use the velvet apps platform. It applies to all users of the velvet apps website and mobile app, including players based in Bangladesh.

By registering an account on velvet apps, you confirm that you have read this Privacy Policy and that you consent to the collection and use of your personal data as described here. If you do not agree with any part of this policy, you should not register an account or use the platform.

Velvet apps takes data privacy seriously. We are committed to handling your personal information responsibly, keeping it secure and being transparent about how it is used. If you have any questions about this policy at any time, contact our support team at [email protected].

2. Data We Collect

Velvet apps collects personal data in two ways: information you provide directly when you register and use the platform, and information collected automatically when you interact with the velvet apps website or app.

Information you provide directly:

• Full legal name and date of birth
• Mobile phone number used for registration and payment
• bKash or Nagad account number used for deposits and withdrawals
• Any identity documents submitted for verification purposes
• Communications you send to the velvet apps support team
• Responsible gaming preferences and self-exclusion settings

Information collected automatically:

• Device type, operating system and browser version
• IP address and approximate geographic location
• Session duration, pages visited and features used on velvet apps
• Game history, bet amounts and transaction records
• Cookie and session data (see Section 7 for details)

3. How We Use Your Data

Velvet apps uses the personal data we collect for the following purposes. We only use your data for purposes that are consistent with why it was collected in the first place.

4. Legal Basis for Processing

Velvet apps processes your personal data on the following legal grounds, depending on the purpose of the processing:

• Contract performance: Processing your registration data, payment data and account activity is necessary to provide the velvet apps service you have signed up for.
• Legal obligation: Velvet apps is required by law to verify player identities, maintain transaction records and cooperate with regulatory authorities. We process data for these purposes to comply with our legal obligations.
• Legitimate interests: We process certain data — such as device information and session logs — to detect fraud, maintain platform security and improve the velvet apps experience. We only do this where our legitimate interests are not overridden by your rights.
• Consent: Where we send you marketing communications or use non-essential cookies, we do so only with your explicit consent. You can withdraw consent at any time.

5. Who We Share Data With

Velvet apps does not sell your personal data. We share data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment processors (bKash, Nagad): We share the minimum necessary payment data with bKash and Nagad to process your deposits and withdrawals. These providers operate under their own privacy policies and security standards.
• Identity verification providers: Where required, we may share identity documents with third-party verification services to confirm your age and identity. These providers are contractually bound to handle your data securely.
• Regulatory and law enforcement authorities: Velvet apps will disclose personal data to government authorities, regulators or law enforcement agencies where required to do so by applicable law or a valid legal order.
• Technology and hosting providers: Our platform infrastructure is supported by technology partners who may process data on our behalf. These partners are bound by data processing agreements and may not use your data for their own purposes.
• Fraud prevention services: We may share data with fraud detection services to protect the platform and other players from prohibited conduct.

6. Payment Data

All financial transactions on velvet apps are processed through bKash and Nagad — the two most widely used mobile financial services in Bangladesh. When you make a deposit or request a withdrawal, the transaction is handled directly through the infrastructure of your chosen payment provider.

Velvet apps records transaction amounts, dates, times and the last few digits of the mobile number associated with each transaction for account management and fraud prevention purposes. We do not store your full bKash or Nagad PIN, password or full account credentials on velvet apps servers.

• Payment data is encrypted in transit and at rest.
• Velvet apps applies a same-source withdrawal policy for security.
• Transaction records are retained for the period required by applicable law.
• Disputed transactions are investigated using stored transaction logs.

7. Cookies and Tracking

Velvet apps uses cookies and similar technologies to keep the platform functioning correctly and to improve your experience. A cookie is a small text file stored on your device when you visit a website. We use the following types of cookies on velvet apps:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies without stopping use of the platform.
• Functional cookies: Remember your preferences, such as your preferred language or game settings, so you don't have to set them every time you visit velvet apps.
• Analytics cookies: Help us understand how players use velvet apps — which pages are visited most, where players drop off and how the platform can be improved. Analytics data is aggregated and anonymised where possible.

Velvet apps does not use third-party advertising cookies or tracking pixels. You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the velvet apps platform.

8. How Long We Keep Your Data

Velvet apps retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

When data is no longer required, velvet apps deletes or anonymises it securely. If you request deletion of your account, we will action this within 30 days, subject to any legal retention obligations that require us to keep certain records.

9. Your Rights

As a velvet apps player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected]. We will respond within 30 days.

10. Data Security

Velvet apps implements technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction or alteration. These measures include:

• Encryption of data in transit using TLS (Transport Layer Security).
• Encryption of sensitive data at rest on velvet apps servers.
• Access controls that limit which staff members can access personal data.
• Regular security reviews and vulnerability assessments of the platform.
• Secure account login with password hashing and session management.
• Monitoring for unusual account activity and automated fraud detection.

While velvet apps takes all reasonable steps to protect your data, no online platform can guarantee absolute security. If you suspect that your velvet apps account has been compromised, contact our support team immediately.

11. Minors

Velvet apps is strictly for players aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we discover that an account has been registered by a minor, we will close the account immediately and delete the associated personal data, subject to any legal obligations to retain records of the breach.

If you believe a minor has registered an account on velvet apps, please contact our support team at [email protected] immediately.

12. Changes to This Policy

Velvet apps may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or platform features. When we make material changes, we will notify registered players via their registered mobile number or through a prominent notice on the velvet apps platform.

The updated policy will take effect from the date shown at the top of this page. Your continued use of velvet apps after the effective date of any update constitutes your acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights or have a concern about how velvet apps handles your personal information, please get in touch with our support team:

• Email: [email protected]
• Live chat: Available from your velvet apps account dashboard after login.
• FAQ: Visit velvet-apps.app/faq for answers to common questions.