Gaming on velvet apps should always be fun. We want every player to enjoy the experience without it becoming a problem. That's why velvet apps provides a full set of responsible gaming tools — deposit limits, session reminders, cooling-off periods and self-exclusion — all available for free from your account dashboard. This page explains how to use them and what to do if you need support.
Every responsible gaming tool on velvet apps is free, easy to set up and available directly from your account dashboard. No need to contact support to activate them.
Set a daily, weekly or monthly deposit limit on your velvet apps account. Once your limit is reached, no further deposits are accepted until the period resets. Lowering a limit takes effect immediately; raising one requires a 24-hour cooling period.
Set a session time reminder and velvet apps will alert you after you've been playing for a set amount of time. It's a simple nudge to take a break, check in with yourself and decide whether you want to keep playing or step away.
Take a short break from velvet apps without permanently closing your account. Cooling-off periods range from 24 hours to 30 days. During a cooling-off period, you cannot log in, deposit or place bets.
If you feel you need a longer break, velvet apps offers self-exclusion for periods of 3 months, 6 months, 1 year or permanently. Self-exclusion is irreversible for the chosen period and cannot be lifted early under any circumstances.
Set a maximum loss amount per day, week or month on velvet apps. When your net losses reach the limit you've set, your account is automatically restricted from placing further bets until the period resets. You stay in control of your budget.
Enable reality check notifications on velvet apps and you'll receive a pop-up at regular intervals showing how long you've been playing and your net win or loss for the session. It keeps the picture clear so you can make informed decisions.
Responsible gaming means playing on velvet apps in a way that stays fun, stays affordable and stays within your control. It means treating gaming as entertainment — not as a way to make money, solve financial problems or escape from stress. When gaming is approached the right way, it's an enjoyable pastime. When it stops being fun, that's the signal to step back.
Velvet apps is built for players in Bangladesh who want a safe, fair and transparent gaming experience. We take our responsibility seriously. That means giving you the tools to manage your play, being honest about the risks of gambling and making it easy to get help if you ever need it.
Every game on velvet apps — whether it's Aviator, Monster Mine, Fruit Shop, Slots or Single Deck Blackjack — is designed to be entertaining. But all games involve risk. You can win, and you can lose. The house always has an edge over the long run. Responsible gaming means accepting that reality and playing within limits you're comfortable with.
A simple rule of thumb: only ever deposit money on velvet apps that you can genuinely afford to lose. If losing that amount would cause you financial stress, it's too much to deposit.
Problem gambling can develop gradually. Most people don't notice it happening until it's already affecting their daily life. Velvet apps wants you to be aware of the early warning signs so you can act before things get serious.
These are some of the most common signs that gaming may be becoming a problem:
If you recognise three or more of these signs in yourself, we strongly encourage you to use the velvet apps self-exclusion tool and reach out to a support service. There is no shame in asking for help — it's the right move.
Take a moment to honestly answer these questions about your gaming habits on velvet apps. This is not a clinical diagnosis — it's a personal check-in to help you reflect on whether your gaming is staying healthy.
Have you ever deposited more than you planned to on velvet apps in a single session?
Have you ever chased a loss by making another deposit to try to win it back?
Have you ever felt that you needed to play velvet apps to feel better or to relax?
Have you ever hidden your gaming activity or the amount you've spent from someone close to you?
Have you ever missed work, study or a family commitment because you were playing on velvet apps?
Have you ever borrowed money or used money set aside for bills or essentials to deposit on velvet apps?
Have you ever tried to stop or cut back on gaming but found it harder than expected?
If you answered yes to any of these questions, consider setting a deposit or loss limit on your velvet apps account today. If you answered yes to two or more, a cooling-off period or self-exclusion may be the right step. Our support team is here to help — contact us at [email protected].
All responsible gaming tools on velvet apps are available directly from your account dashboard after you log in. Here's how to access and set each one:
Go to Account Settings → Responsible Gaming → Deposit Limits. Choose daily, weekly or monthly. Enter your limit amount in taka and confirm. The limit activates immediately.
Go to Account Settings → Responsible Gaming → Loss Limits. Select your preferred period and enter the maximum net loss you're comfortable with. Velvet apps will enforce this automatically.
Go to Account Settings → Responsible Gaming → Session Reminders. Set the interval — for example, every 30 or 60 minutes — and velvet apps will notify you when the time is up.
Go to Account Settings → Responsible Gaming → Take a Break. Choose 24 hours, 48 hours, 7 days or 30 days. Your account will be locked for the full period with no exceptions.
Go to Account Settings → Responsible Gaming → Self-Exclusion. Choose 3 months, 6 months, 1 year or permanent. This cannot be reversed during the exclusion period.
Go to Account Settings → Responsible Gaming → Reality Checks. Set your preferred interval. A pop-up will appear during your session showing your time played and net result.
If you have trouble accessing any of these tools or want a support team member to set them up for you, contact velvet apps support at [email protected] or use live chat from your account dashboard.
Velvet apps is strictly for players aged 18 and over. We verify the age of all players during the registration process and reserve the right to request additional identity documents at any time. Any account found to belong to a player under 18 will be closed immediately and all funds returned.
If you share a device with younger family members, we strongly recommend taking the following steps to prevent underage access to velvet apps:
If you believe a minor has accessed a velvet apps account, contact our support team immediately at [email protected]. We will investigate and take action without delay.
If you feel that gaming has become a problem for you or someone you know, please reach out for help. Velvet apps support is available via live chat and email, and our team is trained to handle responsible gaming concerns with care and without judgment.
You can contact the velvet apps responsible gaming team directly:
When you contact us about a responsible gaming concern, we will respond within 24 hours. If you request a cooling-off period or self-exclusion via email, we will action it within 2 hours of receiving your request — even if you cannot access your account to do it yourself.
There is no judgment here. Reaching out about a gaming problem takes courage. Our team will treat your situation with complete confidentiality and help you find the right solution — whether that's setting a limit, taking a break or closing your account entirely.
Velvet apps is committed to responsible gaming as a core part of how we operate — not as an afterthought. We believe that a sustainable, trustworthy gaming platform is one that genuinely cares about the wellbeing of its players. That commitment shows up in everything we do.
We train our support team to identify signs of problem gambling and to respond appropriately. We monitor account activity for patterns that may indicate a player is in difficulty — such as rapid repeated deposits, large loss streaks or unusual session lengths — and we may proactively reach out to players who show these patterns.
We do not send promotional offers to players who have set deposit limits, are in a cooling-off period or have previously self-excluded. We do not use aggressive marketing tactics that encourage players to deposit more than they intended. And we never make it harder to set a limit than it is to make a deposit.
Velvet apps believes that the best gaming experience is one where players feel safe, respected and in control. Responsible gaming is not just a policy for us — it's a promise to every player on our platform.
Gaming on velvet apps is meant to be fun. Set your limits, use our tools and play within your means. When you're ready to get started — or to log back in and review your responsible gaming settings — we're here.